Customer Service Manager
Key responsibilities include:
• Developing and managing cross-functional metrics to monitor the pulse of our supply chain and millions of customer orders each month.
• Owning relationships with internal and external stakeholders as the main point of contact for new initiatives.
• Implementing performance improvement projects in collaboration with engineering, product, warehousing, and logistics teams to enhance customer experience.
• Leading quick-reaction efforts to minimize business impact of emerging supply chain issues, managing communication throughout and developing creative solutions to difficult problems.
Key skills and experience:
• Must be license in Broker
• Professional work experience in a strong quantitative and analytical environment
• 5-10 years leadership experience in consulting, supply chain, or project management.
• Minimum 3 year experience with advanced Excel and SQL use.
• Passionate about diving into data to solve complex problems
• Comfort leading in ambiguous situations and setting key priorities.
• Project ownership from end-to-end, with demonstrated data-driven impact.
• Strong communication skills.
• Experience working with senior leaders a must.
|Target State: All States|
Target City : Manila
Last Update : Jul 11, 2018
Number of Views: 66
|Item Owner : Aisa Refugia|
Contact Phone: 9365752713
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