VoIP based Call Center Services for Logistics and Transportation Industry - RedCloud
As the logistics and supply chain industry evolves in keeping with changing market dynamics, new customer expectations have come into place. The first is flexibility which is the freedom to change the order within a certain time period to suit the new customer requirement. The second is visibility and transparency throughout the order placement and delivery process, in real time. While technology can enable these functions on digital channels, many customers would also prefer timely updates and responsive customer service from their logistics providers, as well as to get assistance from them for their enquiries and problem resolution.
Our 24x7x365 multi-channel contact center is equipped with well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more. We engage in seamless interactions with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service).
|Target State: All States|
Target City : All Cities
Last Update : Aug 27, 2018
Number of Views: 16
|Item Owner : Dan Pierson|
Contact Phone: (None)
|Friendly reminder: Click here to read some tips.|