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Matthias Goehler, CTO EMEA, Zendesk On The Future of Customer Experience – Where AI Meets Empathy | |
Free Online Advertising Free Internet Web Site Advertising. UK Free Classifieds United Kingdom Free Ads Website. 100% Free Ad Posting. Canada Free Ads Popular Online Classifieds in Canada. No Sign up, No Email Required to Post. In this episode of Discover Dialogues, host Vikramsinh Ghatge, Sr. Marketing Director and Editor-in-Chief at TechDogs sits down with Matthias Goehler, CTO EMEA at Zendesk, to explore how artificial intelligence, automation, and empathy are redefining customer experience (CX). From the evolution of CRM to CX, to the rise of agentic AI and co-pilots, Matthias shares how organizations can build faster, smarter, and more human-centered customer journeys. In this conversation, Matthias unpacks what he calls the “next frontier of CX.” Gone are the days when customer experience was a support function. Today, it’s the core differentiator for every business. With products and services becoming easier to replicate, the experience you deliver is what defines your brand. Customers are no longer being “managed” — they’re managing the relationship themselves. He explains how modern organizations are competing not on price or product features, but on how customers feel after every interaction. According to Zendesk’s latest CX Trends Report, 60% of customers say they would switch brands after just one bad experience — proof that CX now directly impacts loyalty and revenue.  | |
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| Target State: California Target City : Santa Clara Last Update : Oct 29, 2025 7:12 AM Number of Views: 16 | Item Owner : Leslie Dodge Contact Email: Contact Phone: 8799912096 |
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2025-11-01 (0.767 sec)