Dealing with difficult telephone calls (Communities - Education)
Item ID 133732967 in Category: Communities - Education
Dealing with difficult telephone calls | |
This course equips participants with the skills and confidence to handle challenging or confrontational telephone conversations professionally. Learners will explore techniques for active listening, empathy, assertive communication, and de-escalation to manage upset or aggressive callers effectively. The training focuses on maintaining professionalism, reducing stress, and achieving positive outcomes while protecting staff well-being and enhancing customer experience.  | |
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| Target State: All States Target City : All Cities Last Update : Sep 06, 2025 3:47 AM Number of Views: 124 | Item Owner : david Contact Email: (None) Contact Phone: (None) |
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2025-10-01 (0.492 sec)